Refund Policy

At BagVac, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Returns & Refunds Policy carefully.

🔄 Returns

You have the right to return your item within 14 days of receiving your order, in accordance with UK consumer protection laws.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • Proof of purchase (order number or confirmation email) is required

Items that show signs of use, damage, or alteration may not be eligible for a return.

💷 Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days, depending on your bank or payment provider

Please note:

  • Original shipping fees (if any) are non-refundable

  • Refunds may be partially withheld if the item is returned in poor condition

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked shipping service, as BagVac cannot be responsible for lost return packages

❌ Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or damaged by the customer

  • Items returned outside the 14-day return window

  • Items without original packaging

🔁 Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please:

  1. Return the original product

  2. Place a new order on our website

🛑 Cancellations

Orders can be cancelled before they are shipped.

If you wish to cancel your order, please contact us as soon as possible at
📧 support@bagvac.co.uk

Once an order has been shipped, it can no longer be cancelled and must follow the return process.

📦 Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos or videos of the issue

We will resolve the issue as quickly as possible by offering a replacement or full refund, at no additional cost.

❓ Need Assistance?

If you have any questions regarding returns or refunds, our support team is available 24/7.

📧 support@bagvac.co.uk

BagVac Ltd
13 FREELAND PARK WAREHAM ROAD, BH16 6FH
POOLE, United Kingdom