Cancellation Policy
This Cancellation Policy applies to purchases made on bagvac.co.uk, operated by BagVac Ltd.
📌 Order Cancellation Rights
As a customer in the United Kingdom, you have the legal right to cancel your order under the Consumer Contracts Regulations 2013.
You may cancel your order:
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Within 14 days of receiving the product
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Without providing any reason
⏱️ Cancellation Before Dispatch
If your order has not yet been dispatched, you may cancel it immediately by contacting us at:
Once cancelled, you will receive a full refund, and no further action is required.
📦 Cancellation After Delivery
If your order has already been delivered, you must:
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Notify us of your cancellation within 14 days of receiving the item
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Return the product within 14 days of cancellation confirmation
Returned items must be:
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Unused
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In original packaging
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In resalable condition
💰 Refund Process
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Refunds are issued to the original payment method
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Processing time: 5–10 business days after inspection
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Shipping costs are non-refundable unless the item is faulty or incorrect
❌ Non-Cancellable Items
The right to cancel does not apply to:
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Items damaged due to misuse
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Products returned outside the cancellation window
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Items not in original condition
⚠️ Faulty or Incorrect Items
If you receive a faulty or incorrect product, please contact us immediately.
In these cases:
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Return shipping costs will be covered by BagVac
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A full refund or replacement will be offered
📍 Return Address
Return instructions will be provided after contacting our support team.
Please do not send items back without confirmation, as this may delay your refund.
📞 Contact Information
If you wish to cancel an order or have any questions:
📧 support@bagvac.co.uk
🕒 Customer Support: 24 Hours